At CrossCountry Mortgage LLC, we recognize that you have a right to expect your personal financial information to remain private and secure. We maintain standards to reasonably ensure that your information is kept private, secure and protected at all times, and will provide details regarding how your information is used and the benefits such use provides to you.
We collect nonpublic personal information about you from the following sources:
“Nonpublic personal information” is nonpublic information about you that we obtain in connection with providing a financial product or service to you. This could include information such as account balances, payment history or overdraft history.
We do not disclose any nonpublic personal information about you to non-affiliated third parties except as permitted, or when required by law. For example, we share member information collected on this site with Foreclosure.com (such as your email address) that may be used for marketing purposes. If you decide to opt-out of our member information sharing with Foreclosure.com, please contact us at 866.990.2136.
If you decide to close your account(s) or become an inactive customer, we will adhere to the privacy policies and practices as described in this notice.
We restrict access to nonpublic personal information to only those employees, contractors, affiliates, and participating lenders who need to know for the purposes of providing you products or services. We maintain physical, electronic, and procedural safeguards that comply with federal standards for safeguarding your nonpublic personal information.
If you do not want us to send you postal mail for marketing purposes, you may remove your name from current and future mailing lists by contacting us at 866.990.2136.
A cookie is a small data file that is placed on the hard drive of your computer when you visit a website. A “session cookie” expires immediately when you end your session (i.e., close your browser). A “persistent cookie” stores information on the hard drive so when you end your session and return to the same website at a later date, the cookie information is still available. Web beacons and tags are small strings of code that are used in conjunction with a cookie and that allows us to record activity on our websites. When you visit our website, we may use both a session and a persistent cookie. This cookie may contain information (such as a unique user ID) that is used to track your usage of our website. A web beacon allows us to capture certain additional types of information about a visitor’s actions on a web site, such as a visitor’s cookie number, the time, date, duration, and number of page views, a description of the page where the web beacon is placed, and details about any items that were purchased.
Currently, we use third party-placed tracking pixels and cookies from Google. We may convert your email address into a unique value which can be matched by Google with a user on their platform to allow us to serve you interest-based advertising. Although we do not provide any personal information to these platform vendors, they may gain insights about individuals who respond to the ads we serve.
In the future we may partner with other companies to provide interest-based advertising, both on and off this website. If this occurs, we will provide you with an opportunity to opt-out when these advertisements are served. You may manage your advertising preferences by Visiting Google’s Ad Settings. If you would like more information about this practice and to know your choices for not having this information used by third-party service providers, please visit NetworkAdvertising.org.
The CrossCountry Mortgage LLC website is not directed to children under the age of 18 years-old. We do not collect or maintain personal information, via the web site or otherwise, from those we actually know are children under 18 years old.
If you are under 18, you should not submit any personal information to us.
If you are the parent of a child under 18, please help us protect your child’s privacy by instructing them never to provide personal information on this website or any other without your permission. If you are a parent or guardian of a child under the age of 18 and believe he or she has disclosed personally identifiable information to us, please contact John Alexander, Director of the Mortgage Program by email at firstname.lastname@example.org. A parent or guardian of a child under the age of 18 may review and request deletion of such child’s personally identifiable information as well as prohibit the use thereof.